Returns and refunds are part of doing business in e-commerce — but they can quickly distort your revenue numbers if not handled correctly. When refunds are logged late, double-counted, or buried in platform reports, sales data stops reflecting reality. Clean bookkeeping isn’t about avoiding returns — it’s about recording them precisely so your financials stay trustworthy.
Here’s how growing e-commerce SMEs are managing returns and refunds without losing track of true revenue — with help from ccMonet.
The first mistake many sellers make is overwriting or deleting the original sale. This wipes out the audit trail and makes revenue swing unpredictably.
With ccMonet, refunds are logged as linked adjustments — tied directly to the original transaction.
This means:
That structure preserves both operational transparency and financial accuracy.
Shopee, Lazada, and other platforms handle refunds differently — sometimes in separate reports, sometimes deducted from future payouts.
ccMonet reads these variations automatically.
When you upload or sync your platform reports, the AI recognises refund transactions, extracts their order IDs, and matches them back to the correct sale.
No manual tracking or guessing which payout was reduced.
Refunds often get processed after the original sale’s payout, making bank reconciliation tricky.
ccMonet’s AI Bank Reconciliation handles this by:
This ensures your actual bank balance always matches what your accounting system says — even when platforms offset refunds across weeks.
When refunds are handled properly, they become insight, not noise.
ccMonet’s AI Insights Dashboard shows refunds as part of your sales summary:
You’ll see which items or campaigns drive higher return rates — helping guide better sourcing or listing decisions.
Each refund in ccMonet keeps its link to the original invoice or order record, along with the refund reason and date.
This means customer service, finance, and audit teams all see the same data — one truth, not three versions of the story.
For Singapore-based SMEs, GST filings require accurate reflection of refunded transactions.
ccMonet automatically adjusts the GST component when a refund is processed, keeping filings compliant and preventing under- or over-reporting.
Auditors can also trace every refund directly to its original sale and platform reference.
Returns and refunds don’t have to distort your books. With ccMonet, every adjustment flows automatically through sales, payouts, and reports — keeping your revenue numbers consistent, clean, and compliant.
Sell confidently, refund transparently — and keep your numbers honest with ccMonet.
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